Just to get some decent in-te-gra-tion for my legacy app-li-ca-tion… OK so the song is a bit of a stretch but I was fortunate enough to sing 500 miles on Karaoke at the OnBase Community Live conference with a good
I Would Walk 500 Miles
The Omni Channel Challenge
At the risk of sounding like a new reality television game-show, all organisations are facing a barrage of incoming and outgoing documents through many channels. One area which is coming under increasing pressure is that of complaints management. In the